FAQs
Categories
How to order
Step 1: Pick your drink
We have a huge range of drinks for you to choose, be it Beers, Spirits, Wines, or Soju.
Can't find what you are looking for? Let us know!
Step 2: Select your delivery time & date
Add the 'Shopping Cart' page, click on the calendar to select your preferred delivery time & date.
*Note: Not all items are available for same day delivery
Step 3: Key in your delivery details
Please enter your delivery details (address, contact number) accurately, so our drivers can locate you for the delivery
Step 4: Make Payment
We accept Paylah!/PayNow and credit card only.
Payment must be completed to confirm the order
Step 5: Track & Enjoy
Once order is confirmed, we will send you a tracking link to your mobile number. You can use the link to track the live location of our delivery drivers.
Delivery
How much is the delivery fee?
We charge a flat rate of $8 for delivery. To enjoy free delivery, simply purchase above $100
How do I get free delivery?
We will waive off the delivery fee if you purchase above $100.
How long will my delivery take?
If you have scheduled for same day delivery. We will take an average time of 45 mins to deliver your booze
How do I track my order?
Once you made a purchase with us, we will send you a tracking link to your mobile phone. You can use the tracking link to track the live location of our delivery drivers.
Why can't I schedule a delivery today?
You have selected a product that is available for next day delivery only. We require more time to process the order.
To shop for bottles available for same day delivery, click here
Can you deliver after 10.30pm?
Yes, absolutely! We can only deliver to a non-public place after 10.30pm
*Non-public places: HDB units, condos, landed property, offices, chalets.
Operational Hours
Are you opened 24/7?
Our operational hours:
Mon - Thurs: 12pm - 2am
Fri & Saturday: 12pm - 3am
What time do you deliver?
Our delivery hours starts at 7pm daily. (i.e if you place an order at 4pm, we can only deliver between 7-8pm)
What time is your last order?
On weekdays, our last order is at 2am. On weekends, our last order is at 3am.
*Orders made after our last order will be cancelled automatically.
How can I schedule for a delivery in the afternoon?
If you make the order in advance, we might be able to schedule a delivery for you.
For advanced orders, contact us at hello@primeliquor.sg
Payment
How do I make payment?
Once you have entered your delivery details, you can select your preferred mode of payment.
Currently, we only accept Paylah/Paynow and credit card
What are your payment methods?
We accept payment from DBS paylah!/PayNow and Credit Card (Visa/Masters/AMEX(
Do you accept cash on delivery?
We understand cash on delivery may be the more convenient options for you. However, we can only confirm your order upon receiving full payment.
We do not do cash on delivery.
How do I make a refund?
If you need to cancel your order in any unfortunate circumstances, you can call our hotline to cancel your order
Call us at +65 81333943
How long will the refund take?
We will take 2 to 9 working days to complete the refund.