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Please reach us via the live chat on the bottom right of the website, our team will assist you with your enquiries within minutes.

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FAQ-Test

Operating hours

On-demand delivery hours

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On-demand delivery services are only available from: 3pm - 2am daily

Ordering outside these hours? You can simply schedule your delivery date & time based on our available time slots.

Scheduled delivery hours

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You can schedule a delivery ahead between 3pm - 2am daily.

All delivery slots have an 1 hour interval. (eg. 3pm-4pm, 4pm-5pm)

Customer support hours

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We'll be able to handle your live chat or email enquiries daily between 12pm - 2am.

Placing an Order

Do I need an account to order?

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Nope. You can checkout as a guest. However, we recommend you sign up as a member with us. As a member, you'll get personalised and exclusive deals based on your shopping behaviour with us.

How do I sign up as a Prime member?

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You can easily create an account with us here.

How do I place an order?

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Ordering with us is easy, we'll break it down to 5 simple steps:

1. Pick the drink of your choice
2. Add it to cart
3. Select your preferred delivery date & time
4. Checkout
5. Sit-back and relax, we'll be there in minutes.

How do I know my order is confirmed?

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Once payment is completed, you'll be redirected to a "Thank You" page. We'll also send you an email confirmation immediately.

Delivery matters

How much is the delivery fee?

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We charge a flat $8.99 for island-wide delivery.

How do I get free delivery?

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You can get free delivery by spending above $120 to a single delivery address.

How fast is the delivery?

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If you select the 'Deliver now' option in the cart page, we'll typically delivery within 45 mins (on average).

Unfortunately, if you are situated at the further ends of Singapore (north & west), we might require slightly more time than usual to deliver (about 1-1.5 hours max).

We're working hard to expand to more dispatch points to easily cater to customers who are residing in the further parts of Singapore. Till then, we seek your kind understanding and patience.

How to track my order?

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We'll send you a tracking link via SMS for you to track your order. If you did not receive any tracking link, you can contact us via the live chat at the bottom right of the website, we'll get back to you in minutes.

Gifting

How do I send a gift to someone?

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Place an order as usual on our website. As you select a product, you'll be prompted with a pop-up to add a custom gift note to the recipient. Simply type in your gift note in the text box below, we'll transfer it to a beautiful gift card. We do not charge additional for this service.

Do you have gift boxes?

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Some of our products have presentable gift boxes. We have curated a list products that are most suitable as gifts. You can check em' out here.

Do you provide gift wrapping?

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Unfortunately, we are not skilled enough to wrap presents at the moment. You can however, check out some pre-wrapped/boxed products over here.

Can I exclude invoices/receipts?

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Yes. We typically do not include paper receipts or invoices in the order anyway. All invoices are sent to the email address of the purchaser.

Refunds & Cancellation

How do I refund my order?

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Unfortunately, you are not able to issue a refund on your end after the order is confirmed.

Any issues with your order? Contact us via live chat at the bottom right of the website. Our team will get back to you in minutes.

I received the wrong/missing items.

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We're so sorry that you had to go through this negative experience.

Please contact us via live chat at the bottom right of the website. Our team will get in touch with you asap to resolve the issue.

How long will my refund take?

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After we initiate a refund, you will receive a refund notification via email. It will then take within 2-9 working days for the amount to be credited back to your bank account.

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